UK RETURNS INFORMATION

We’re sorry to hear your order wasn’t quite right.

If you would like to return or exchange an item, you have 30 days from the date of purchase.

FOR UK RETURNS please process your return via our Returns Portal. The cost of a return is £4.50 per order.

All items must be returned:

  • Unused, clean and in their original condition
  • With all tags still attached
  • In original, undamaged packaging (including boxes where applicable)

Please note exchanges can only be processed for size changes.

Please allow 14 working days for your return to be processed once it is delivered back to us.

Due to hygiene reasons or because they are custom-made, the following items cannot be returned or exchanged:

  • Tough Phone Cases
  • Personalised Phone Cases
  • Samsung Phone Cases
  • PopSockets
  • Straw Covers / Straw Toppers
  • Tumbler Toppers
  • Car Coasters
  • Earrings

OUTSIDE OF UK RETURNS INFORMATION

FOR ALL RETURNS OUTSIDE OF THE UK please follow the process below.

Simply send your order back to the address below and include a note inside your parcel with your order number.

Once your return arrives back with us, refunds will be processed to your original payment method.

Coconut Lane Returns
Unit 12 Nimrod
De Havilland Way
Witney
OX29 0YG
United Kingdom

Non-Returnable Items
Due to hygiene reasons or because they are custom-made, the following items cannot be returned:

  • Tough Phone Cases
  • Personalised Phone Cases
  • Samsung Phone Cases
  • PopSockets
  • Straw Covers / Straw Toppers
  • Tumbler Toppers
  • Car Coasters
  • Earrings

Please double check all personalisation details before ordering as personalised products cannot be changed or returned.

We are unable to offer exchanges outside of the UK.

Please allow 14 working days for your return to be processed once it is delivered back to us.

Customers are responsible for return postage costs unless an item arrives damaged or faulty. If your item has arrived damaged, please email hello@coconut-lane.com with photos before returning.

We recommend keeping proof of postage for all returns, as we cannot be responsible for parcels that go missing on their way back to us.